Shipping Policy

Shipping Policy for Fouress joinery

Effective Date: 01/01/2026

At Fouress joinery, we are committed to providing our customers with high-quality handmade furniture and excellent customer service. Below is our shipping policy, which outlines how we process orders, delivery times, shipping costs, and your rights regarding refunds.

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1. Order Processing Time

We strive to process all orders promptly. Please allow 14 business days for order processing, including assembly and packaging, before your items are shipped. You will receive an email notification with tracking information once your order has been dispatched.

Note: Processing times may vary depending on product availability and the complexity of the order. If there are any delays, we will notify you immediately.

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2. Shipping Methods and Delivery Times

We offer several shipping options to accommodate your needs. The delivery time will depend on your location, the shipping method selected, and the size of the furniture.

• Standard Shipping: express48 with Parcel force

Note: Please ensure that your delivery address is correct. We cannot be held responsible for delays or issues caused by incorrect or incomplete addresses.

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3. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method and destination. You will see the total shipping cost before completing your purchase.

Free Shipping: We offer free shipping on orders within the UK. 

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4. Shipping Restrictions

We currently offer shipping within the United Kingdom . Unfortunately, we are unable to ship to P.O. Boxes.

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5. Packaging

All of our handmade furniture items are carefully packaged to ensure they arrive safely. We use eco-friendly materials whenever possible.

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6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

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7. Delivery Delays

While we make every effort to ensure timely deliveries, we cannot guarantee delivery dates due to external factors such as weather, carrier delays, or issues with customs for international orders. If your order is delayed, please contact us, and we will do our best to assist you.

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8. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within [7-14] days of receiving the product. We will arrange a return or exchange at no additional cost to you.

You may be asked to provide photos of the damage to help us resolve the issue quickly.

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9. Refunds & Returns

We want you to be completely satisfied with your purchase. However, we understand that sometimes returns or exchanges may be necessary. Below are the terms and conditions for returns and refunds:

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a. Right to Cancel (UK Law - Consumer Contracts Regulations)

Under the Consumer Contracts Regulations, you have the right to cancel your order and request a refund within 14 days from the day you receive your goods. This applies to all online purchases. The goods must be returned in new, unused condition, and you will need to cover the cost of return shipping.

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b. Exemptions from the Right to Cancel:

• Custom or personalized items (e.g., furniture made to order with specific customization).

• Goods that are sealed for health or hygiene reasons and are unsealed after delivery.

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c. Return Process:

To return an item, please contact us at info@fouressjoinery.com  to request a return authorization. Once approved, you will receive instructions on how to return the item. Returns must be sent back to us within 14 days from the date of cancellation.

• Return Shipping: The customer is responsible for the return shipping costs unless the product was damaged or defective.

• Refunds: Once we receive and inspect the returned item, we will issue a full refund, excluding the original shipping cost, if applicable. Refunds will be processed to the original payment method and should be received within [7-14] days.

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d. Faulty or Incorrect Items:

If you receive an item that is faulty or different from what you ordered, we will cover the return shipping costs. Please contact us immediately, and we will resolve the issue by sending a replacement or issuing a full refund, including the return shipping cost.

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10. Custom Orders and Bespoke Furniture

Due to the nature of custom and bespoke orders, refunds and exchanges are generally not accepted unless the item is faulty or damaged upon delivery. If you have specific requests or need to make changes to your order, please contact us before confirming your purchase.

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11. International Orders

For international orders, please note that you are responsible for any customs duties, taxes, or import fees that may apply in your country. These charges are not included in the shipping cost and must be paid upon delivery.

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12. Changes to This Policy

We may update this shipping policy from time to time. When changes are made, the updated policy will be posted on our website, and the effective date will be revised accordingly.

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13. Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with a return or refund, please don’t hesitate to contact us:

• Email: [Insert Email Address]

• Phone: [Insert Phone Number]

• Address: [Insert Business Address]